Provisional course bookings
Provisional bookings can be made by either Capita Education staff, via the Capita F&HE web site or clients via written communication only (i.e. fax, e-mail or letter). Upon receipt of a provisional booking the Training Co-ordinator will send the client a booking form, cancellation form and standard terms & conditions. The client must then complete and return the booking form to the Training Co-ordinator, who will then send the client a confirmation notice, a map and a list of hotels (if requested).
Confirmed bookings
A confirmed booking can be made by sending a completed booking form to the Training Co-ordinator. The Training Co-ordinator will then send a confirmation notice along with a map and a list of hotels (if required).
Course prices
Your contract with Capita Education Services may contain the details of how many places have been pre-paid on specific courses. Additional courses may be attended at the rates shown on the current price list.
The cost includes lunch and refreshments during the course.
Substitutions, transfers and cancellations by clients
Cancellations or amendments must be made through the Training Co-ordinator, either by the completion of a cancellation form, e-mail or fax. Telephone calls can be accepted, but must be confirmed in writing. Bookings may be cancelled with no penalty if notification is received in writing more than ten working days prior to the start of the course. Cancellations received between six-ten working days will be subject to a 50% cancellation charge. For cancellations received five or less working days from the start of the course, the full course fee will be charged.
Bookings may be transferred to another date, without penalty, if notification is received in writing more than ten working days prior to the start of the course. Transfers received between six-ten working days will be subject to a £25 administrative charge. Courses cannot be transferred within five or less working days from the start date and the full course fee will be payable.
Cancellation by Capita Education Services
Capita Education Services reserve the right to cancel or change course dates as the situation demands - for example, if there are insufficient participants. In these circumstances, five working days’ prior notice will be given and where possible (for clients needing urgent training) an on-site training visit will be arranged. Visits to a client’s premises will be charged at the prevailing rate (as opposed to the course price) and will be subject to expenses as per Capita Education Services standard terms and conditions.
Course changes
Capita Education Services reserve the right to alter any part of the published schedule or syllabus. However we will use reasonable endeavours to ensure that the schedule or syllabus, as altered, remains comparable with the published format.
Travelling by train
Taxis are available from the nearest railway station, which is at Kemble. You should allow 15 minutes to get from Kemble to Capita’s offices.
Accommodation
Please note that clients are responsible for arranging their own accommodation. A list of hotel accommodation in and around Cirencester is available from our Co-ordinator. If you require a list of smaller hotels and guest houses, please say so on the booking form. The prices shown are a guide only and you are advised to check the prices when making a reservation.
Car parking
Parking spaces are available in our car park. Spaces are sometimes limited and we would ask you to park with care to maximise the available area.
Starting times
The first day of a course will start promptly at the published time but coffee will be available 30 minutes prior to the start time. Any second or subsequent day usually starts a little earlier so that clients travelling a long distance can leave promptly.
Course lunches
The lunch break will be one hour and during this time a light buffet lunch will be provided.
- Book a course
- Return to the training calender