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Privacy policy

We take care to protect the privacy of customers and users of Capita plc websites. Set out below is an explanation of how we process information about visitors to the site.

Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. You have the option on certain pages within this site to submit personal information to Capita plc in order that we might send you further information or email alerts. These pages provide explanations as to how this information is to be used. We will not disclose without your consent any personal information we collect about you when you visit the site to a third party outside Capita plc. In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within the group.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Capita plc. If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact

Website cookies usage

What are cookies?

A cookie is a piece of information in the form of a small text file placed on internet user's computing device. Cookies are created and used by websites to allow website functions to operate, such as recalling your preferences, and to allow the monitoring of the website usage which helps us improve the user experience on the website.

Disabling cookies

If you do not wish to receive cookies from this website you can adjust your browser settings to refuse or screen cookies, you can find instructions on how to configure this within the majority of web browsers and versions at

If you set your browser to refuse cookies from this website, please be aware this may impair the functionality and your usability of this website.

Cookies used by this website

Cookie Name Purpose
BIGipServerCGMVPWMWEB-VIP Functional cookie used by load balancer to map browser sessions to specific web application servers
TSc1c7cd Functional cookie used by load balancer to map browser sessions to specific web application servers
ASP.NET_SessionId Functional cookie to remember your selections or preferences that you’ve already made when looking at information or using a service
RotateImageID Functional cookie used to rotate the display of different images on the website


Third party cookies

Capita use a number of suppliers which set cookies through this website in order to deliver the services they provide.

Cookie Name Provider
di, dt, loc, psc, uid, uit, uvc, _atuvc Display the share, like, and tweet options.
_utma, _utmb, _utmc, _utmz Google Google analytics sets a cookie to evaluate your use of the Capita website, allowing Capita to monitor and improve the website services
NID, PREF Google Google Map
VISTIOR_INFO1_LIVE, PREF YouTube This cookie is used to determine which type of YouTube homepage is presented upon clicking through embedded YouTube videos on this website

Google Analytics

Capita uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the site and compile reports for us on activity. Google stores the information on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Capita website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Information on how to reject or delete the Google Analytics cookie can be found at:

Please note other websites to which this website may be linked, may also make use of their own cookies.

Contact us

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